This blog is a tribute to my customers, who have become my new friends. They have helped pull me through some of the headaches of starting a new business.
I have spent countless hours on the phone with crabby support people getting things set-up. My site crashed for (2) days. My credit card was declined interrupting my AdWords campaign. To top things off, I spilled coffee on my keyboard. Trust me, I am not complaining. However, I do have many days that I ask myself, “what the hell am I doing?”
I did one thing right, for certain. And that was put my direct phone line on the website. I was worried I might get calls in the middle of the night asking me if lipstick pepper spray came in fuchsia. But the phone calls have been the best thing to happen.
One month into my new business adventure, www.securityproductsamerica.com and I am proud to say I am making new friends with my customers across the country. They are eager to help me and offer advice.
Here are a few examples.
Melva from California loves her new Zap Cane.
She had this to say, “If I were marketing this product I would also pitch it as a good gift for a parent or elderly relative, for Hanukkah/Chanukah and Christmas, plus birthdays and Mothers & Fathers day.”
She said I could do a separate video for hikers on the wilderness trails to deter wild animals, even snakes. She closed by saying, “It was great speaking with you…I wish you much success. and it’s nice to know someone is proactive in customer service these days”.
THANK YOU MELVA!
My new old-timer buddy Bob from Tennessee ordered a ZAP CANE STUN GUN and literally calls me daily to discuss product enhancements and new products ideas. Don’t mess with Bob, he is trying to add a knife to the end of the cane. I guess 1 million volts is not enough power for him! I truly think he just likes to talk with me, but that’s o.k. For my time & efforts, Bob sold (5) more ZAP CANE’S to his poker buddies! A LITTLE SHOUT OUT TO BOB FROM TENNESSEE!
At the end of the day I am thankful for all the feedback I get on a daily basis from my new friends spread out all over the country. Once again I am glad my direct line is on my site. The calls from customers put a human element to an e-commerce business.
I want to thank all my well wishers, Facebook Fans, Twitter followers, as well as my new friends. Keep the calls and e-mails coming!
Happy Thanksgiving everyone.
P.S. Everyone needs a Zap Cane.
Here are my 2 cents: LONGER VIDEOS. Maybe I really want to see a snake get zapped with that cane. In fact, I’ll even send you a couple addresses where you can find one or two.
Thanks for the feedback Heather! We have some big plans for product videos! Yes, they will be longer. Stay tuned:) BTW, you would love to see a snake get zapped!!!!
Okay, new idea! Zap Cane is a perfect way to greet any potential suitors for my daughter. Want me to do the video?
Glad I have boys Heather!
I have one of your canes. Haven’t had to zap anyone yet but people can see it and that may solve the problem right there. I would recommend adding a hand strap or a leather thong or the means to attach one of the users choice. I often run out of hands and clip the cane to my belt. The expedient I came up with is a little marginal.
Thanks for the feedback Gerry! I like your strap idea. I will pass it on to my manufacturer. I am glad the cane is working for you. Most people tell me the sound alone makes people stay away. Keep the ideas coming. Thanks for your business!